DIRECT ACCESS TO MAKERBOT SUPPORT ENGINEERS:
Whether you prefer phone, email, or live chat, help is just a step away. With MakerCare you get direct access to our team of 3D printing experts who can help you on the right track with your 3D printer. Need help getting started? Something not quite right with your printer? No question is too big or small.

Call or Live Chat us Monday through Friday, 9 am - 6 pm ET. Outside of hours? No problem, just send an email and someone will get back to you within 6 business hours.

EXCLUSIVE TRAINING SESSION:
While MakerBot 3D printers are intuitive, sometimes it’s good to get real insight from
someone who has used the platform extensively. That’s why with MakerCare you get access to a 1-hour training session with a certified MakerBot Support Engineer where they will walk you through basic set up, usage, and bonus tips and tricks, while answering any questions you may have along the way.

HOT SWAP:
Machine downtime is not ideal for any business. You’ve got projects that need to get done and we understand. MakerCare has your back with hot swap. If your printer goes down, our support engineers will get you back up and running asap. Just call or email to get the process started. If the problem can be resolved with an expedited replacement part or quick setting change we’ll do that. If the printer needs to be sent back, we’ll ship
out a replacement machine - even before you’ve sent yours back - so you can be back up and running in no time.


REPLACEMENT OF WEAR OR DAMAGED PARTS:
Do you have a wear component or a damaged part that you can fix without packing up the printer and sending it in? In addition to defective parts already covered by the standard warranty, MakerCare provides part replacement on both natural wear
and accidental damage so you can get back up and running even faster.