From the date the product is sold and delivered to an end-customer for the first time, as evidenced by the original customer’s purchase invoice, Ultimaker warrants the product is free from defects in material, design and workmanship for a period of twelve (12) months. Only the original purchaser is entitled to claim warranty and the warranty period is limited to his/her lifetime.
For a warranty claim to be valid (i) notification must be made before the end of the warranty period, (ii) conform to any additional stipulations of the warranty, as defined below, (iii) must be substantiated with the original customer’s purchase invoice, (iv) the serial number sticker must still be on the product(s), and (v) the product must be returned in the original packaging. Since customers will only be entitled to make a warranty claim on submission of the original invoice and packaging, we advise that both the invoice and official packaging are kept in a safe place. If the original packaging is not available anymore, the customer can purchase replacement packaging from a recognized Ultimaker reseller.
The customer – provided that they are a natural person who is not acting in the course of their profession or business – may claim the rights to which they are entitled under the warranty without prejudice to their rights or claims in accordance with the law.